Welcome to Lucky Cold Drink And Tea Stall (accessible via www.luckyteastall.shop). We are dedicated to providing the highest quality beverages, refreshments, and seamless digital service to all our valued patrons. This Refund and Cancellation Policy outlines the exact terms, timelines, guidelines, and mechanisms governing order cancellations, refund processing, and failed electronic payment resolutions.
Business Identity & Ownership: Lucky Cold Drink And Tea Stall operates as an officially registered single-tier Sole Proprietorship business in India, owned and managed by Niraj Kumar. Every transaction executed through our official portal or direct payment channels is bound by the guidelines detailed in this legal disclosure.
Order Cancellation Rules & 1-Day Window
We understand that plans can change, and you may need to adjust or cancel a booking, bulk delivery order, or beverage service arrangement. To maintain smooth inventory management and fresh preparation standards, we enforce a clear cancellation schedule:
Standard 1-Day Cancellation Window
Customers are entitled to request a full cancellation of their order or service request within 1 Calendar Day (24 Hours) from the time the booking or order is successfully placed on our system. As long as your cancellation request is submitted within this 1-day timeframe, your request will be processed without any penalty fees.
Post 24-Hour Restrictions
Because beverages, teas, and food items involve perishable stock preparation, cancellation requests made after the 1-day (24-hour) window has elapsed will not be eligible for cancellation or refund. Once stock sourcing or active beverage preparation has begun beyond the permissible timing, the order will be treated as final and non-refundable.
To request a cancellation within the 1-day timeline, you must immediately contact management via email at madeshiyaniraj@gmail.com with your transaction details, order number, and reason for cancellation.
Refund Processing Timeline (5 to 7 Business Days)
Once a valid cancellation request is received and verified under our 1-day rule, or when a refund is approved by management due to service issues, your refund will be processed according to strict financial guidelines:
Processing Timeframe
All approved refunds will be credited back to the customer's original payment method within 5 to 7 Working Business Days. Please note that "working business days" exclude Saturdays, Sundays, and official national or bank holidays in India.
Original Payment Source Reimbursement
Refunds cannot be disbursed in cash or transferred to secondary third-party bank accounts. For security, compliance, and anti-fraud purposes, all monetary returns are routed directly back to the exact payment method (UPI account, Credit Card, Debit Card, or Net Banking portal) used during the initial transaction.
Although Lucky Cold Drink And Tea Stall initiates approved refund requests promptly, the actual time taken for funds to reflect in your account depends on your issuing bank, UPI gateway, or card processor. If you do not see the credited amount after 7 full business days, we advise checking with your bank using the Refund UTR or Reference Number provided by us.
Failed Transactions & Debited Funds Policy
In online payment ecosystems, technical glitches, network timeouts, or banking gateway failures can occasionally cause an online payment to fail while funds are still debited from your bank account or wallet. Here is how we handle such situations:
Automatic Bank Reversals (T+2 to T+5 Days)
If your money is debited from your bank account or UPI app but the transaction status on www.luckyteastall.shop shows "Failed", "Pending", or "Incomplete", the transaction was not successfully settled into our merchant account. In almost all such cases, this is an automated banking reconciliation process managed by banking gateways.
Under Indian banking norms (NPCI / RBI guidelines), failed transaction amounts debited from your account are automatically reversed by your bank directly back into your source account within 2 to 5 business days without requiring manual intervention from our portal.
Support & Escalation for Debited Amounts
If your money has been debited during a failed attempt and you do not receive an automatic bank credit within 5 business days, please send an email to madeshiyaniraj@gmail.com containing:
- Transaction Reference / UPI UTR / Order ID Number
- Date and Time of the payment attempt
- Screenshot or proof of the bank account debit statement
Upon receiving your details, proprietor Niraj Kumar will cross-verify the transaction logs with our payment gateway partner. If the funds were captured by our account, we will initiate a direct refund back to your source account within 5 to 7 working business days. If the funds were held by the intermediary banking network, we will provide you with the necessary gateway reference logs so you can expedite settlement with your issuing bank.
Non-Refundable Conditions & Quality Guarantees
To ensure fair operations, certain conditions remain non-refundable:
- Orders cancelled after the 1-day (24-hour) cancellation window.
- Freshly prepared, custom-ordered beverages or snacks that were fulfilled and delivered accurately according to customer specifications.
- Orders where incorrect delivery, address, or contact information was supplied by the customer, leading to non-delivery.
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